Edits made by the organization following this assessment
Action details :
1/ Point 4b : Biography of our Fact-checkers :
2/ Point 4c : Easy way to contact us with comments or complaints :
3/ Point 5b : Revising the "report hoax" form =
4/ Point 6a : Open & honest correction policy =
From the assessor:
Mafindo has revised the items I recommended, especially in point a and b. The financial report is published online and can be accessed by anyone but not in the form that easy to understand by public.
I would recommend Mafindo be granted as part of Fact Checking Network and directly after receiving the title, Mafindo should make an effort to make the financial report to be easily understood by public. It does not mean to have a real time financial report, it can be yearly/ twice per year as long as it is easily understood (e.g. concise, clear and plain language).
Mafindo is registered as an organization with one main aim to fight dissemination of hoax in Indonesia. Mafindo is a hoax buster initiative from regular citizens in Indonesia. Mafindo is using facebook and other social media as its avenues to combat hoax. In my point of view, this is a strategic choice as Indonesian citizens are active users of those platforms. In all published articles, Mafindo is using easy to track format that made it friendlier for people to read.
Reviewing Mafindo continues activities in with its code of ethics being maintained and its methodology in providing information to fight against hoax in turnbackhoax.id, my recommendation is a yes with several areas to be improved. Overall, Mafindo is compliant with the principles and can be accepted.
There are several issues need to be improved and these are not major. The issues I recommend are related to:
- Transparency in writers with biography attached beyond their facebook profile
- Complaint procedure and correction policy should be put in the web more explicitly
- Financial reports of the organization are available but need to be published in more informative way.
MAFINDO is an official association organization established on November 19, 2016, Deed No. 1 dated November 19, 2016 made by ISMA JANUARTI, SH., M.KN.
SK (Decree) Establishment of Association NUMBER AHU-0078919.AH.01.07.TAHUN 2016 Minister of Justice and Human Rights.
The evidence submited fully complies with IFCN requirements.
From https://www.turnbackhoax.id/tentang-kami/kode-etik/ :
Our organization adheres to the following principles :
Fairness / non-partisanship : This is a must. Truth / falseness must be declared as such, regardless of who / when / where.
Independence : To ensure our fairness, we will maintain our independence. We reject any contributions with attached conditions that may endanger it.
Openness / non-discriminacy : We welcome people from all walks of life. We will not tolerate any kind of discrimination.
Our fact-checkers / hoax busters are required to adhere to the following code of ethics :
Fairness : Say the truth / falseness as it is.
Neutral : Non-partisanship, our only allegiance is to justice & fairness.
Focus : on anti-hoax activities. Do not delve into petty debates.
Honour : do not do actions which will tarnish our honour & reputation.
Law obedience : obey the law. Do nothing that may break any laws.
Non-discriminacy : honour & respect all, regardless of their race / faith / etc.
Persuasive approach : prioritize persuasive engagement, not confrontational.
In checking the facts, the first thing we do is seek clarification from the authorities in the mainstream media or verified social media. In addition we find out the history that occurred from the beginning and make comparisons with the previous facts seen from different points of view.
We utilize FAFHH (Forum Anti Fitnah, Hasut, dan Hoax) as the central place to do our work (fact checking) together (crowdsourcing) : https://www.facebook.com/groups/fafhh/
To ensure integrity, we implement very strict rules, as follows :
# Without undermining the enthusiasm to work together, because after all that is a good thing, you must always cite your sources.
# FAFHH was established with the aim that people can obtain the truth. Free from hoax, hasut, and slander.
# FAFHH is a NEUTRAL forum. We are not in favor of any camp. Our only allegiance is to the truth : https://www.facebook.com/groups/fafhh/permalink/325007307831811
# HOW TO POST:
(1) Quote the Hoax / Slander.
(2) Explain the facts.
(3) Include evidence of relevant screenshots: because sometimes the original articles can be lost / deleted.
(4) Example: https://goo.gl/ZznNJr
The evidence submitted fully complies with IFCN requirements.
Mafindo provided a specific link for its financial report that directly open the googledocs. Prior to the correspondence (see annex I), the financial report had very limited information but Mafindo improved the report. In the notary act, it is written clearly that initial funding provided by Mafindo founders. Mafindo can improve its financial report by making a friendlier version of financial report for regular readers to read.
Due to the nature of our work (debunking sensitive fake news related to faith, politics, etc), quite a lot of our volunteers have receive threats. Some have even got threatened in person. Therefore we have verbally allowed our fact-checkers who wishes to be anonymous, and let their work to speak for themselves. (meritocracy principle) In relation to that, we try to minimize publications about our detailed identity. The list of our key authors & actors are available here : https://www.facebook.com/groups/177295885936288/admins/
Mafindo put the name of writers but does not provide link to the writers. Though when Mafindo put in facebook, profile of each writer is shown in its own facebook page.
In the web, Mafindo does not provide a complaint contact form.
The methodology is reflected on the way Mafindo post each hoax buster article. This is how they post: (1) Quote the Hoax / Slander (2) Category (3) Source (4) Explain the facts (5) Include evidence of relevant screenshots: because sometimes the original articles can be lost/deleted.
Since most of the articles in the web also being put in facebook page, the commentary section is functioning for readers to send fact check claims or complaint. In the web, Mafindo does not provide complaint procedure. In their explanation, Mafindo said that complaint procedure can use the “laporhoax” (reporting hoax) form, provided in this: https://turnbackhoax.id/lapor-hoax/
Mafindo White Paper: A Glimpse of Hoax Dynamics and its Prevention
Mafindo does not publish this explicitly, though implicitly it is available in their ethics. Comments column available in facebook is also a place where they can get direct reply from the audience. Correction policy is one of an area for improvement.
The evidence submitted is sufficient, however, the corrections policy should be improved.